Hospitality Manager

Job Description

We are looking for an experienced Hospitality Manager to oversee the operations of our hotel in Cape Town. The ideal candidate will have a passion for providing outstanding guest services and leading a team to achieve excellence in hospitality.

Responsibilities

• Direct hotel operations to achieve revenue and profitability targets.
• Foster a customer-centric environment among staff.
• Utilize feedback from guests to improve services.
• Implement new initiatives to enhance guest experiences.
• Oversee event planning and management.
• Ensure proper maintenance and upkeeping of hotel facilities.
• Develop budgets and forecasts for future operations.

Requirements

Education

• Degree in Hospitality Management or equivalent
• Postgraduate qualifications are desirable

Experience

• 7+ years of management experience in the hospitality industry

Technical Skills

• Operational Management
• Marketing Strategies

Soft Skills

• Problem-solving
• Customer Relationship Management

Languages

• English: Fluent
• Zulu: Intermediate

Advantageous

• Skills in event management: Experience with planning and executing events at the hotel.
• Networking abilities: Strong connections within the local hospitality community.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Flexible working hours

Company Culture

• Continuous Improvement: We encourage ongoing training and professional growth for our team members.
• Respect and Integrity: We build our company culture on respect, trust, and open communication.
• Fun Work Environment: We believe in balancing hard work with fun and enjoyment.