Technical Support Engineer

Job Description

Tech Solutions Ltd. is on the lookout for a passionate Technical Support Engineer to join our dynamic team in Durban. In this role, you will be responsible for troubleshooting and resolving technical issues faced by our clients while ensuring they receive the highest level of service.

Responsibilities

• Manage a ticketing system to ensure timely responses to support requests.
• Advise clients on best practices and troubleshooting techniques.
• Contribute to the development of knowledge base articles.
• Participate in team meetings to discuss departmental goals and achievements.
• Help identify areas for improvement in service delivery.
• Stay informed about industry trends and emerging technologies.

Requirements

Education

• Bachelor's degree in Computer Science or similar field

Experience

• 2+ years in a technical support position

Technical Skills

• Help Desk Software
• Database Management

Soft Skills

• Adaptability
• Customer Service

Languages

• English: Fluent

Advantageous

• Experience with Remote Desktop Tools: Knowledge of tools such as TeamViewer or Remote Desktop for assisting clients.
• CompTIA A+ Certification: Certification demonstrating foundational IT knowledge and skills.

Benefits

• Comprehensive medical aid and benefits
• Generous leave policies
• Employee training and development programs
• Positive working environment with team-building activities

Company Culture

• Team Collaboration: We prioritize collaboration among our team members to ensure innovative solutions are delivered.
• Employee Well-being: We support our employees' well-being with various health and wellness initiatives.
• Work-life Balance: Promoting a healthy work-life balance is essential to our company culture.