E-commerce Manager

Job Description

An exciting opportunity has arisen for an E-commerce Manager to join our fast-paced team. In this role, you will be responsible for overseeing the entire e-commerce strategy and driving our online sales efforts. Your expertise will help us enhance our digital presence, improve customer engagement, and ultimately boost revenue. The ideal candidate will have a proven track record in e-commerce management, with strong analytical skills and experience in leading diverse teams.

Responsibilities

• Strategize and implement marketing plans that emphasize our e-commerce selling channels.
• Lead the e-commerce team in daily operations and workflow.
• Utilize analytics tools to track and measure performance metrics.
• Revise website content regularly to align with the current marketing campaigns.
• Explore innovative ways to improve the customer shopping experience.
• Facilitate on-going A/B testing of landing pages and marketing campaigns.
• Liaise with suppliers to ensure product availability and timely order fulfillment.
• Manage logistics and returns processes to optimize customer satisfaction.

Requirements

Education

• Bachelor's degree in Sales, E-commerce, or relevant field
• Master’s Degree in E-commerce or Marketing is a plus

Experience

• 6+ years in an online retail environment with managerial experience

Technical Skills

• E-commerce Strategy
• Conversion Rate Optimization

Soft Skills

• Communication
• Problem-solving

Certifications

• Certified Digital Marketing Professional
• E-commerce Certification from a recognized institute

Languages

• English: Fluent

Advantageous

• Experience with CRM software: Hands-on experience using CRM tools for customer relationship management.
• Knowledge of supply chain management: Understanding logistics to streamline the e-commerce fulfillment process.

Benefits

• Salary package with annual reviews
• Work-life balance initiatives
• Comprehensive training programs
• Employee discounts on products

Company Culture

• Inclusivity: Our team is diverse and inclusive, welcoming a variety of perspectives.
• Adaptability: We thrive on change and expect our team to adapt swiftly to the evolving e-commerce landscape.
• Work-life Balance: We believe in work-life balance and support flexible working arrangements.