IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical support within our organization. You will assist users in troubleshooting hardware and software issues while ensuring a smooth IT operation.

Responsibilities

• Manage user accounts and permissions.
• Assist in developing IT support strategies.
• Keep abreast of new technologies and trends.
• Participate in IT projects as required.
• Document troubleshooting processes and solutions.
• Assist with the installation and maintenance of network infrastructure.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science is an advantage

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Mac OS
• IT Security Basics

Soft Skills

• Team Player
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Understanding of cloud service deployments and management.
• Project Management Skills: Experience with project management practices in IT.

Benefits

• Comprehensive medical insurance
• Retirement savings plan with company contribution
• Flexible work hours
• Employee discounts on IT products

Company Culture

• Innovation Driven: We encourage innovative thinking that leads to better solutions and processes.
• Flexible Work Practices: We promote work-life balance through flexible working arrangements.