Computer User Support Specialist

Job Description

As a Computer User Support Specialist, you will be responsible for providing essential technical support to our team. You will troubleshoot and resolve hardware, software, and network issues, ensuring our operations run smoothly. Your expertise will help empower users to effectively navigate their technical challenges.

Responsibilities

• Troubleshoot and resolve IT-related technical issues, providing timely support.
• Manage user accounts and permissions in company systems.
• Assist in the setup of new employees' workstations and assist with onboarding.
• Document problem resolutions and maintain an updated knowledge base.
• Collaborate with the IT team to implement new systems and software.
• Monitor system performance and identify areas for improvement.

Requirements

Education

• Relevant IT certification or degree in Computer Science

Experience

• Minimum of 2 years in a similar role providing technical support

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Customer service orientation
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Knowledge of cloud computing services such as AWS or Azure.
• Virtualization Technologies: Familiarity with VMware or Hyper-V for desktop virtualization.

Benefits

• Comprehensive health insurance
• Paid time off and sick leave
• Retirement savings plan
• Support for continuing education

Company Culture

• Work-Life Balance: We support a healthy work-life balance for our employees.
• Innovation: We encourage creativity and innovation in problem-solving.
• Employee Recognition: We value our employees and recognize their contributions to our success.