IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to provide technical assistance and support across various platforms. Your role will involve diagnosing issues, troubleshooting problems, and ensuring high levels of customer satisfaction. If you thrive in a fast-paced environment and enjoy helping others, this position is for you.

Responsibilities

• Provide first-line support to users via phone, email, or in person.
• Troubleshoot hardware and software issues effectively.
• Install and configure computer systems and applications.
• Assist with network setups and configurations.
• Maintain records of all support activities in the ticketing system.
• Perform regular software updates and system maintenance.
• Educate users on basic IT troubleshooting techniques.
• Work collaboratively with other IT team members to resolve complex issues.
• Perform backup and recovery operations as needed.
• Assist in the onboarding process of new employees with IT setups.

Requirements

Education

• Diploma in Information Technology or related field
• Relevant certifications such as CompTIA A+

Experience

• 1-3 years of experience in a technical support role

Technical Skills

• Microsoft Windows OS
• Networking
• Hardware Diagnostics

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies (e.g., AWS, Azure): Familiarity with cloud services and virtualization.
• Familiarity with ITIL framework: Knowledge of ITIL best practices for IT service management.

Benefits

• Medical aid and health insurance
• Provident fund
• Paid time off and leave benefits
• Opportunities for professional development

Company Culture

• Teamwork: We emphasize collaboration and support among our teams.
• Innovation: We encourage innovative thinking and continuous improvement.
• Work-Life Balance: We promote a healthy work-life balance for all employees.