IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our Johannesburg office. In this role, you will troubleshoot software and hardware problems, support users, and maintain computer systems. Your role is crucial in keeping our IT services running smoothly.

Responsibilities

• Monitor system performance and report issues.
• Assist in network security measures and practices.
• Conduct training sessions for staff on IT best practices.
• Provide support for audio-visual equipment during meetings.
• Participate in IT audits and compliance requirements.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certification in Network Administration is a plus

Experience

• 3+ years in technical support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems (e.g., Jira or Zendesk): Experience in managing support tickets and workflows.
• Basic coding knowledge (Python, Bash): Familiarity with scripting for automation tasks.

Benefits

• Health and wellness programs
• Annual performance bonuses
• Opportunity for career advancement
• Support for continued education

Company Culture

• Diversity and Inclusion: We celebrate diversity and foster an inclusive work environment.
• Work-Life Balance: We understand the importance of work-life balance and encourage flexible working arrangements.
• Community Engagement: We actively engage with the local community through various programs.