IT Support Technician

Job Description

We are on the lookout for a proactive IT Support Technician to join our dynamic team in Johannesburg. The ideal candidate will possess a strong understanding of IT systems, exceptional problem-solving skills, and the ability to deliver outstanding technical support to our clients.

Responsibilities

• Provide exceptional customer service through IT support.
• Diagnose and resolve hardware and software issues timely.
• Setup and maintain user workstations and mobile devices.
• Manage system and application updates.
• Assist in developing IT support training materials.
• Respond to service desk tickets in a timely manner.
• Participate in IT improvement initiatives.
• Coordinate with vendors for hardware repairs and maintenance.
• Assist in data recovery procedures when required.
• Maintain a strong understanding of emerging technologies.

Requirements

Education

• Diploma or degree in Information Systems or Computer Science
• Relevant IT certifications preferred (e.g., CompTIA A+, Network+)

Experience

• 3-5 years of experience in IT support roles

Technical Skills

• Linux operating systems
• Virtualization technologies (e.g., VMware)

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA A+
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with IT ticketing systems (e.g., Jira, ServiceNow): Familiarity with using ticketing systems for tracking support requests.
• Knowledge of cybersecurity best practices: Understanding of security measures to protect IT infrastructure.

Benefits

• Comprehensive medical insurance
• Retirement savings plan with company match
• Opportunity for remote work
• Training and certification support
• Employee wellness initiatives

Company Culture

• Work-Life Balance: We encourage a balance between work responsibilities and personal life commitments.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Community Engagement: Our company actively participates in community-related initiatives and volunteer opportunities.