Retail Store Manager

Job Description

We are seeking a Retail Store Manager to oversee our Port Elizabeth location. The ideal candidate will have extensive experience in retail management, with a strong focus on team development, sales strategy, and customer service excellence.

Responsibilities

• Direct store operations and manage team performance to meet objectives.
• Foster a positive and inclusive team culture, encouraging ongoing development.
• Ensure adequate store staffing levels and manage schedules effectively.
• Track sales performance and adjust strategies as necessary.
• Maintain high standards of customer service and satisfaction.
• Engage in community relations to promote the store and increase footfall.
• Supervise training initiatives for new staff members to ensure compliance with store policies.
• Develop relationships with suppliers for stock management and promotions.

Requirements

Education

• Diploma in Retail Management or equivalent

Experience

• Minimum 5 years of experience in retail, with at least 2 years in a management role

Technical Skills

• Sales Management
• Inventory Control
• Customer Service Excellence
• Team Leadership

Soft Skills

• Effective Communication
• Problem Solving
• Customer Focus

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with digital marketing: Knowledge of online marketing strategies and social media engagement.
• Familiarity with POS systems: Experience using Point Of Sale (POS) systems for managing transactions.

Benefits

• Competitive salary and performance bonuses
• Staff discounts on products
• Health insurance contributions
• Opportunities for career progression

Company Culture

• Team Spirit: We promote teamwork and collaboration among all employees.
• Customer-Centric Approach: Our customers are at the heart of what we do, driving our decisions and strategies.
• Continuous Improvement: We're always looking for ways to enhance our processes and elevate customer experiences.