Technical Support Specialist

Job Description

Tech Innovations Inc. is on the lookout for a Technical Support Specialist in Durban. Your role will involve acting as the first point of contact for customers seeking technical assistance, troubleshooting issues, and navigating software challenges. If you're passionate about technology and customer service, we want to hear from you!

Responsibilities

• Act as the first line of support for customer inquiries.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Provide guidance and support on various tech products.
• Document technical knowledge in the form of FAQs and internal wiki.
• Assist in regular maintenance and updates of systems.
• Participate in continuous training and education programs.
• Work with development teams to enhance support processes.
• Ensure compliance with service level agreements (SLAs).
• Contribute to a positive team environment and assist colleagues when necessary.

Advantageous

• Experience with remote support tools: Familiarity with tools such as TeamViewer or Remote Desktop.
• Certification in ITIL or CompTIA A+: Relevant certifications can enhance application appeal.

Benefits

• Competitive salary package
• Health and wellness benefits including medical aid
• Opportunities for professional development
• Flexible work hours
• Performance bonuses

Company Culture

• Innovation: We foster a culture of creativity and innovation, encouraging our team members to bring forward new ideas.
• Team Spirit: Teamwork is crucial; we support one another to achieve our shared goals.
• Work-Life Balance: We prioritize work-life balance, allowing flexibility in schedules and remote work opportunities.