IT Support Technician

Job Description

We're in search of an IT Support Technician who thrives in a fast-paced environment. You will be responsible for addressing technical inquiries, maintaining IT systems, and providing support for both hardware and software applications, all while ensuring a positive user experience.

Responsibilities

• Analyze user needs and develop solutions to enhance system functionality.
• Ensure that all systems et up are documented for future reference.
• Coordinate with teams to address any IT service interruptions.
• Implement preventative measures to reduce system downtime.
• Conduct user training sessions on software updates and new tools.
• Maintain a log of all support requests and resolutions.
• Participate in the development of IT policies and procedures.
• Work closely with IT management to identify resource needs.
• Assist in maintaining user accounts and access permissions.
• Stay current with technological advancements and industry trends.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications are an added advantage

Experience

• 3+ years of experience in IT helpdesk support or related role

Technical Skills

• Remote Support Tools
• Security Software

Soft Skills

• Team Communication
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Linux operating systems: Basic knowledge of Linux systems for troubleshooting and support.
• Experience in a fast-paced environment: Ability to thrive in a dynamic and changing work environment.

Benefits

• Flexible working hours with hybrid options
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Employee assistance programs

Company Culture

• Innovation: Encouraging creative solutions and new ideas is central to our culture.
• Work-life Balance: We value our employees' well-being and support a healthy work-life balance.
• Inclusive Environment: We are committed to diversity and creating an inclusive workplace for everyone.