IT Support Technician

Job Description

We are on the lookout for a proactive IT Support Technician to join our Johannesburg team. The ideal candidate will possess hands-on experience in troubleshooting, maintaining, and managing IT systems. Your expertise will be crucial in providing high-quality support and ensuring the smooth operation of our IT infrastructure.

Responsibilities

• Deliver exceptional technical support for all IT service requests.
• Conduct system diagnostics and solve various IT issues.
• Assist with IT project management and implementation.
• Keep user documentation up to date with changes.
• Maintain data backup and recovery procedures.
• Ensure adherence to internal controls and IT policies.
• Participate in IT team meetings and contribute to improvements.
• Engage in continuous learning to stay updated on technology trends.

Advantageous

• Experience with remote support tools: Knowledge of tools like TeamViewer or AnyDesk for remote assistance.

Benefits

• Comprehensive health insurance
• Professional development budget
• Regular team-building events
• Remote work flexibility

Company Culture

• Innovation: We embrace innovative ideas and solutions from all team members.
• Work-Life Balance: We support a balanced approach to work and personal life.
• Feedback Culture: Open communication is encouraged for continuous improvement.