Technical Support Engineer

Job Description

As a Technical Support Engineer at Tech Innovations Inc., you will play a key role in providing our clients with solutions to their technical challenges. You will work closely with clients to understand their issues and offer solutions while continuously improving our support processes. We are looking for someone who is tech-savvy and has strong interpersonal skills.

Responsibilities

• Respond to client inquiries and assist with technical troubleshooting.
• Gather information from clients to understand the root cause of issues.
• Test and verify solutions before providing them to clients.
• Maintain accurate records of client interactions and technical issues.
• Work alongside product developers to understand system updates.
• Contribute to improving the technical support process and efficiency.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Additional certifications in networking preferred

Experience

• 3+ years of experience in technical support or IT roles

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity basics: Awareness of fundamental cybersecurity practices and principles.
• Experience with ticketing systems (Jira, Zendesk): Proficient in using ticketing software for tracking support requests.

Benefits

• Comprehensive medical aid and dental coverage
• Flexible work hours and remote options
• Annual leave and public holidays
• Training and certification reimbursement

Company Culture

• Team Collaboration: We emphasize teamwork and collaboration, encouraging knowledge sharing across departments.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all employees.
• Diversity and Inclusion: We are dedicated to building a diverse workforce and inclusive workplace.