Hospitality Manager

Job Description

We are on the lookout for a passionate Hospitality Manager to oversee daily operations at our Pretoria hotel. The ideal candidate will enhance guest satisfaction through high-quality hospitality services, lead a diverse team, and ensure smooth operational efficiency.

Responsibilities

• Direct the daily operations of the hotel.
• Monitor and manage guest services to ensure satisfaction.
• Supervise hotel staff and facilitate training programs.
• Develop budgets and financial reports for management.
• Establish and maintain client relationships.
• Ensure compliance with safety and health regulations.
• Create and implement strategies for revenue management.

Requirements

Education

• Degree in Business Administration or Hotel Management

Experience

• 5+ years in managerial role within the hospitality sector

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Leadership
• Interpersonal Skills

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Knowledge of food and beverage management: Understanding of F&B operations and menu planning.
• Experience with hotel management software: Familiarity with systems like Opera or similar is advantageous.

Benefits

• Comprehensive health benefits and retirement plans
• Discounted stays at our hotels for employees
• Professional development and training programs
• Flexible work arrangements

Company Culture

• Innovation: We encourage innovative thinking that drives the company forward.
• Continuous Learning: Opportunities for ongoing learning and professional growth are provided.
• Community Engagement: We actively contribute to our community and encourage staff involvement.