Call Centre Agent

Job Description

We seek an enthusiastic Call Centre Agent to join our Johannesburg team. You will be responsible for assisting customers with inquiries and providing exceptional service. The ideal candidate will have strong communication skills and the ability to resolve issues efficiently.

Responsibilities

• Respond effectively to customer queries and complaints via calls.
• Assist customers in navigating the company's services.
• Track customer issues and coordinate with relevant departments.
• Provide feedback on service quality and areas for improvement.
• Participate in team meetings and contribute to collaborative efforts.

Requirements

Education

• Matric / Grade 12
• Additional qualifications in Customer Support are a plus

Experience

• 2+ years of experience in a call centre environment

Technical Skills

• Multitasking
• Technology Proficiency

Soft Skills

• Positive Attitude
• Conflict Resolution

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Bilingual Skills: Ability to communicate in multiple languages is a plus.
• Experience in Sales: Experience in upselling products and services is advantageous.

Benefits

• Attractive remuneration with performance bonuses.
• Health and wellness benefits including gym memberships.
• Generous leave policies including annual leave.
• Development and training opportunities.

Company Culture

• Inclusivity: We value diversity and promote an inclusive environment for all.
• Continuous Learning: We support personal and professional growth through training.
• Work-Life Balance: We encourage a healthy work-life balance for all employees.