IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our growing team in East London. This role involves providing exceptional technical assistance and support to our clients, ensuring that their IT systems run smoothly and efficiently. The ideal candidate will have a strong understanding of various IT issues and a passion for problem-solving, helping to maintain our reputation for outstanding service.

Responsibilities

• Monitor and manage ticketing systems for IT support requests.
• Support hardware upgrades and installations.
• Assist in cybersecurity efforts, including routine checks.
• Work with vendors and service providers to resolve issues.
• Provide feedback for improving support processes and systems.
• Stay updated with the latest technology trends and practices.

Requirements

Education

• Diploma in Information Technology or a related field
• Bachelor's degree is preferred

Experience

• 2+ years of relevant IT support experience

Technical Skills

• Microsoft Office Suite
• Remote Desktop Support

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Familiarity with cloud platforms such as AWS or Azure.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures and practices.

Benefits

• Retirement savings plan
• Performance bonuses based on company goals
• Employee wellness programs
• Discounted gym memberships

Company Culture

• Innovation at Heart: We are committed to pushing boundaries and embracing new technologies.
• Diversity and Inclusion: We celebrate diversity and ensure everyone feels valued and included.
• Work-Life Balance: We understand the importance of balance and offer flexible work schedules.