E-commerce Specialist

Job Description

We are seeking an E-commerce Specialist to join our vibrant team in Durban. The ideal candidate will be responsible for managing online sales strategies, optimizing product listings, and enhancing the overall customer journey. This role requires strong analytical skills and a passion for driving growth in an online retail environment.

Responsibilities

• Plan and execute promotions to maximize sales during peak periods.
• Work closely with suppliers to ensure product availability.
• Develop insights from analytics to inform business decisions.
• Implement CRM strategies to enhance customer loyalty.
• Collaborate with cross-functional teams to ensure alignment on goals.
• Train and mentor junior staff on e-commerce best practices.

Requirements

Education

• Bachelor’s in Marketing, Business, or related field
• Master's degree is a plus

Experience

• 5+ years of experience in e-commerce management

Technical Skills

• Content Management Systems
• Email Marketing Tools

Soft Skills

• Problem-solving
• Creativity

Languages

• English: Fluent

Advantageous

• Experience with social media marketing: Ability to create and manage social media campaigns to increase brand awareness.
• Familiarity with CRM software: Knowledge of using CRM tools to enhance customer relationships.

Benefits

• Comprehensive health, dental, and vision coverage
• Retirement savings plan with employer matching
• Flexible hours and remote working options
• Professional development opportunities

Company Culture

• Continuous Learning: We encourage our employees to pursue continuous learning and growth within their roles.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.
• Customer-Centric Approach: We prioritize our customers' needs and strive to deliver exceptional service.