Hospitality Manager

Job Description

We are searching for a dynamic Hospitality Manager to oversee the daily operations of our Cape Town property. The ideal candidate will have extensive experience in hotel management, promoting a seamless and memorable guest experience while managing staff and resources efficiently.

Responsibilities

• Coordinate guest services to enhance the overall experience.
• Monitor staffing levels, scheduling, and employee welfare.
• Engage with guests to gather insights and build relationships.
• Ensure all front and back-office operations are smooth and efficient.
• Implement and oversee staff training programs focused on customer service.
• Manage budgets and prepare financial forecasts.
• Evaluate market trends and adjust services accordingly.

Requirements

Education

• Bachelor’s or Master’s degree in Hospitality Management or Business Administration

Experience

• 5-7 years of management experience in a hotel environment

Technical Skills

• Catering Management
• Revenue Management

Soft Skills

• Empathy
• Time Management

Certifications

• Hospitality Management Certification

Languages

• English: Fluent
• French: Conversational

Advantageous

• Previous experience in boutique hotels: Experience in managing small-scale, high-end hotels.
• Event Planning Skills: Ability to plan and coordinate events for guests.

Benefits

• Comprehensive health insurance package
• Retirement savings plan with employer contribution
• Flexible work arrangements
• Ongoing professional development opportunities

Company Culture

• Respect and Integrity: We build trust through transparency and ethical practices.
• Work-Life Balance: We believe in a healthy balance between work commitments and personal life.
• Diversity and Inclusion: We welcome diverse perspectives and backgrounds, celebrating our unique workforce.