Hospitality Manager

Job Description

As a Hospitality Manager at Leading Hotel Group, you will be at the forefront of delivering unforgettable guest experiences. Your leadership will inspire our team to excel in service delivery, ensuring that every visitor feels welcomed and valued. We seek an individual with a strong passion for hospitality, operational expertise, and the ability to build relationships with both guests and staff.

Responsibilities

• Supervise day-to-day operations and service delivery standards.
• Recruit, train, and mentor staff, fostering a positive work environment.
• Manage guest reservations and ensure efficient check-in/check-out processes.
• Conduct regular inspections of the hotel premises to uphold cleanliness and safety.
• Prepare reports on occupancy rates, staff performance, and guest feedback.
• Develop promotional strategies to enhance customer engagement.
• Coordinate events and activities that enhance guest experience and hotel reputation.
• Maintain communication with suppliers to ensure quality products and services.
• Evaluate financial performance and propose budget adjustments as necessary.
• Enhance customer experience through innovative service offerings.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Postgraduate qualification preferred

Experience

• 5+ years of experience in a supervisory role within hospitality

Technical Skills

• Project Management
• Financial Acumen

Soft Skills

• Problem-solving
• Team Building

Certifications

• Certified Hospitality Administrator (CHA)
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Understanding of local tourism trends: Ability to leverage local tourism to enhance guest engagement.
• Fluent in another South African language: Additional language skills are an advantage in diverse environments.

Benefits

• Comprehensive health insurance including dental and vision coverage
• Retirement plan with company contribution
• Flexible working hours to promote work-life balance
• Access to training and development programs

Company Culture

• Professional Development: We invest in our employees through continuous learning and development opportunities.
• Respect and Inclusion: We are committed to creating a workplace where every team member is valued and respected.
• Sustainability Commitment: We prioritize eco-friendly practices to contribute positively to our environment.