Customer Support Representative

Job Description

We are seeking a motivated Customer Support Representative to join our dynamic team in Cape Town. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Your role will encompass a variety of tasks aimed at enhancing the overall customer experience.

Responsibilities

• Act as the primary contact for customer inquiries and support requests.
• Identify and escalate unresolved issues to the appropriate teams.
• Keep customers informed about new products and services.
• Review customer feedback and implement improvements where necessary.
• Maintain a positive demeanor while resolving challenging situations.
• Collaborate with team members to enhance service processes.
• Participate in team meetings to discuss performance and strategies.

Requirements

Education

• Bachelor's degree in Communications or related field
• Diploma in Customer Service is an advantage

Experience

• 2+ years of experience in customer service

Technical Skills

• Salesforce proficiency
• Knowledge of customer service tools

Soft Skills

• Empathy
• Interpersonal Skills

Certifications

• Customer Engagement Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate effectively in both languages.
• Experience with e-commerce platforms: Background in assisting customers with online purchases.

Benefits

• Comprehensive health and wellness benefits.
• Paid time off and holidays.
• Professional development assistance.
• Team-building events and activities.

Company Culture

• Respect and Integrity: We foster an environment based on respect and ethical practices, promoting honesty and transparency.
• Diversity and Inclusion: We value diverse backgrounds and perspectives among our employees.
• Employee Recognition: We acknowledge and celebrate the contributions of our employees.