Customer Support Representative

Job Description

As a Customer Support Representative, you will play a vital role in maintaining customer satisfaction. Based in Durban, you will address customer inquiries, troubleshoot issues, and collaborate with other departments to improve our service delivery. Strong communication skills and a positive attitude are essential.

Responsibilities

• Respond to customer inquiries regarding products and services promptly.
• Troubleshoot issues and guide customers through steps to resolve them.
• Maintain an organized documentation system for customer interactions.
• Collaborate with other teams to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Requirements

Education

• Matric or equivalent qualification
• Tertiary qualification in business or communications is preferred

Experience

• 2+ years in a customer support role, preferably in a call center environment

Technical Skills

• Help Desk Software
• Chat Support Tools

Soft Skills

• Empathy
• Time management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with social media customer service: Experience in managing customer inquiries through social media platforms.
• Bilingual capabilities: Ability to communicate fluently in multiple languages is advantageous.

Benefits

• Comprehensive health insurance
• Annual performance review with salary increases
• Flexible working conditions
• Professional development opportunities

Company Culture

• Continuous Improvement: We are committed to constantly improving our services and the overall customer experience.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive environment for all team members.
• Supportive Environment: We provide support and resources for personal and professional growth.