Customer Support Specialist

Job Description

We are seeking a Customer Support Specialist in Bloemfontein who is passionate about providing outstanding customer service. In this role, you will assist customers with inquiries, troubleshoot issues, and ensure customer satisfaction. The ideal candidate will have strong communication skills and a dedication to helping others.

Responsibilities

• Handle incoming customer messages and respond appropriately.
• Work to resolve issues effectively while maintaining customer rapport.
• Keep up-to-date with product updates and service changes.
• Assist with administrative tasks and reporting as needed.
• Actively participate in team brainstorming sessions for process improvements.

Requirements

Education

• Matric Certificate
• Relevant tertiary qualification is preferred

Experience

• 2+ years in a customer-facing role, preferably in a call centre

Technical Skills

• Help Desk Software
• Online Communication Tools

Soft Skills

• Active Listening
• Problem Solving

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• Bilingualism: Ability to communicate effectively in both English and Afrikaans.
• Technical aptitude: Comfortable with learning and utilizing new technologies.

Benefits

• Attractive remuneration package
• Supportive work environment
• Employee discounts and perks
• Regular training and development opportunities

Company Culture

• Customer-Centric Approach: Our focus on the customer drives every decision we make.
• Team Spirit: We believe in teamwork and celebrating each other's successes.
• Innovation: We encourage creative thinking and welcome new ideas.