IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Bloemfontein. The ideal candidate will provide technical support to our employees, troubleshoot hardware and software issues, and ensure our IT systems run smoothly and efficiently. This role is vital in helping our organization maintain operational excellence.

Responsibilities

• Monitor and respond to technical support requests effectively.
• Perform troubleshooting for a variety of IT-related issues.
• Assist in the deployment of new hardware and software solutions.
• Manage and track asset inventory.
• Support the IT team in maintaining network security protocols.
• Stay updated on the latest technology trends and troubleshooting techniques.
• Document and report on recurring issues and recommend solutions.

Requirements

Education

• National Diploma in IT or related field
• Bachelor's degree in Computer Science is a bonus

Experience

• 2+ years of relevant experience in IT support

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Communication
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with troubleshooting mobile devices: Experience in resolving issues with smartphones and tablets.
• Knowledge of cloud services: Experience in working with cloud service providers like AWS or Azure.

Benefits

• Comprehensive health benefits including dental and vision
• Flexible working hours and remote work options
• Retirement savings plan with company contributions
• Access to training and certification programs

Company Culture

• Innovative Mindset: We value innovation and encourage our staff to think creatively.
• Employee Recognition: We recognize and reward the hard work and achievements of our employees.
• Open Communication: We maintain an open communication policy to ensure all voices are heard.