IT Support Technician

Job Description

Join us as an IT Support Technician, where you will be the first point of contact for clients needing technical support. You'll manage hardware and software troubleshooting while ensuring efficient IT operations.

Responsibilities

• Assist with network setup and maintenance.
• Manage user accounts and access permissions.
• Identify and troubleshoot software issues effectively.
• Implement solutions for improving user experience.
• Conduct preventative maintenance on IT equipment.
• Work with vendors to resolve complex technical issues.
• Stay up to date with industry trends and new technologies.

Requirements

Education

• Diploma in Computer Science or IT-related field
• Bachelor's degree is preferred

Experience

• 2+ years in a technical support role

Technical Skills

• Mac OS
• ITIL Framework

Soft Skills

• Customer Service Orientation
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Exposure to Cloud Computing: Familiarity with cloud services like AWS or Azure.
• Project Management Skills: Experience in managing IT projects or tasks.

Benefits

• Comprehensive health insurance plans.
• Retirement plan with contributions.
• Flexible hours and remote work options.
• Ongoing training and certifications.

Company Culture

• Diversity and Inclusion: We are dedicated to creating an inclusive workplace where everyone feels valued.
• Flexibility: Our workplace allows for flexible schedules to maintain work-life harmony.
• Empowerment: We empower our employees to take ownership of their work and drive positive change.