IT Support Technician

Job Description

Join our Pretoria office as an IT Support Technician. You will provide first-line support to our staff, manage technical issues, and ensure timely resolution. We value problem solvers with a commitment to helping others and maintaining top-notch IT services.

Responsibilities

• Troubleshoot and resolve desktop and application issues for all staff.
• Assist in managing backup and disaster recovery solutions.
• Monitor IT systems for potential issues and provide proactive solutions.
• Complete on-site installations and setups of technical equipment.
• Document support processes to improve efficiency.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Customer Service

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience in VoIP Systems: Knowledge or experience in configuring and maintaining VoIP systems.
• Knowledge of VLANs: Basic understanding of Virtual Local Area Networks.

Benefits

• Comprehensive health insurance
• Performance bonuses
• Flexible working hours
• Training and development opportunities

Company Culture

• Employee Growth: We prioritize the professional development of our employees through continuous learning.
• Community Engagement: We actively engage with our local community through various initiatives.