IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will assist with the installation, configuration, and maintenance of IT hardware and software. You will be the first line of support, helping users resolve issues promptly. Your responsibilities will include ensuring the smooth operation of computer systems and networks, providing training to users, and maintaining documentation. If you are detail-oriented, customer-focused, and have a knack for IT troubleshooting, this position is perfect for you.

Responsibilities

• Respond to user inquiries regarding computer software or hardware operation.
• Troubleshoot network issues and ensure network connectivity.
• Monitor and maintain computer systems and networks to ensure optimal performance.
• Assist in the development and management of disaster recovery and backup procedures.
• Conduct regular security checks on IT systems.
• Work collaboratively with other IT staff on technology projects and special assignments.

Requirements

Education

• Diploma in Information Technology or a related field

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows Operating Systems
• Networking
• Help Desk Support

Soft Skills

• Communication
• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with software such as TeamViewer or AnyDesk for remote assistance.
• Knowledge of ITIL Framework: Understanding of ITIL best practices for service management.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement fund contributions
• Paid leave and public holiday benefits
• Professional development opportunities

Company Culture

• Team Collaboration: We believe in working together to achieve excellence and innovation.
• Continuous Learning: We encourage our staff to pursue ongoing education and skill development.
• Diversity: Our workplace is welcoming to people from all backgrounds, promoting inclusive practices.