Retail Manager

Job Description

We are seeking an experienced Retail Manager to oversee our Durban store operations. The successful candidate will be responsible for driving sales, managing staff, and ensuring high levels of customer service. You will lead a dynamic team and be at the forefront of our retail strategy, enhancing customer experiences and optimizing performance across all departments.

Responsibilities

• Execute retail strategies to achieve sales goals and objectives.
• Handle administrative tasks related to payroll and scheduling.
• Evaluate business performance and propose actionable solutions.
• Create an inclusive environment that promotes teamwork and respect.
• Implement safety protocols and ensure compliance with health regulations.
• Engage with customers to promote brand loyalty.
• Review competitor activities and market trends to stay competitive.
• Ensure efficient and effective communication across all store levels.
• Develop ongoing training programs for staff development.

Requirements

Education

• Bachelor's degree in Retail Management, Business, or a related field
• Master's degree is a plus

Experience

• 5+ years of experience in the retail industry with management responsibilities

Technical Skills

• Customer Relationship Management (CRM)
• Business Analytics

Soft Skills

• Team Collaboration
• Decision-making

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Bilingual in English and Afrikaans: Fluent in both languages to cater to diverse customer base.
• Experience in e-commerce retailing: Familiarity with online sales strategies and platforms.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contributions
• Flexible work hours
• Employee training and development programs

Company Culture

• Work-life Balance: We value a healthy work-life balance and offer flexible schedules to support our staff.
• Innovation: We encourage creativity and innovation within our teams to drive business success.
• Continuous Improvement: We are committed to ongoing development and learning for all employees.