Hospitality Manager

Job Description

We are seeking a passionate Hospitality Manager to lead our team in Durban. In this role, you will be responsible for the overall management of hotel operations, ensuring guest satisfaction while driving profitability.

Responsibilities

• Lead daily hotel operations with a focus on guest service excellence.
• Oversee staff performance and professional development.
• Create and maintain a high standard of hotel cleanliness and service.
• Review and analyze financial reports to drive operational improvements.
• Engage in community initiatives to promote the hotel.
• Manage conflict resolution effectively with staff and guests.
• Initiate and oversee event planning and coordination.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field

Experience

• 5+ years of experience in hotel management

Technical Skills

• Operational Management
• Budget Management

Soft Skills

• Leadership
• Customer Service

Advantageous

• Experience in Revenue Management: Background in revenue management strategies for hotels.
• Knowledge of local tourism trends: Understanding of local tourism trends to enhance guest experiences.

Benefits

• Attractive remuneration package
• Comprehensive health benefits
• Flexible working hours
• Career advancement opportunities

Company Culture

• Inclusivity: We celebrate diversity and create an inclusive workplace for all.
• Empowerment: We empower our staff to take initiative and make decisions that enhance guest experiences.
• Work-Life Balance: We promote a healthy work-life balance for our employees.