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Job Description
As a Wellness Spa Manager, you will oversee daily operations, ensuring exceptional customer service and satisfaction. You will manage staff, maintain budgetary goals, and implement marketing strategies to enhance spa revenue.

Category: Personal Care and Services - Spa and Wellness Services
Full Time
  • R200,000 - R400,000 / Year
  • R16667 - R33333 / Month

Closing Date: 2024-10-10
Location: Cape Town
Job Responsibilities
  • Oversee operations and staff of the wellness spa
  • Ensure all treatments and services meet industry standards
  • Foster an environment of teamwork and collaboration
  • Address operational challenges promptly and effectively
  • Create performance metrics for spa staff
  • Assist with budgeting and financial management tasks
  • Collaborate with marketing team for effective campaigns
  • Engage with clients to understand their needs and preferences
  • Organise wellness events and promotional days
  • Ensure compliance with company policies and procedures
Job Requirements
  • Bachelor's degree in Hospitality Management or related field
  • Professional certification in spa management is a plus
  • Leadership Strong leadership capabilities with experience in managing diverse teams.
  • Customer Service Exceptional customer service skills to enhance guest experience.
  • Communication Highly effective verbal and written communication skills.
  • Problem-solving Excellent analytical and problem-solving abilities.
  • Spa Management Certification
  • English (Fluent)
Advantageous
  • Familiarity with spa management software: Experience using software for scheduling and customer management.
  • Experience in a luxury spa setting: Proven track record of managing high-end spa operations.
Benefits
  • Comprehensive employee wellness programs
  • Retirement savings plan with employer contributions
  • Flexible work hours
  • Support for continuing education
Company Culture
  • Innovation-driven: We encourage creative solutions and new ideas to enhance our services.
  • Growth Opportunities: We offer continuous learning and growth opportunities for our staff.
  • Customer-centric: Everything we do is centered around providing exceptional customer service.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Wellness Spa Manager position and share your profile with the recruiter.
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