Wellness Spa Manager

As a Wellness Spa Manager, you will oversee daily operations, ensuring exceptional customer service and satisfaction. You will manage staff, maintain budgetary goals, and implement marketing strategies to enhance spa revenue.

Category: Personal Care and Services - Spa and Wellness Services
Full Time

• R200,000 - R400,000 / Year
• R16667 - R33333 / Month

Closing Date: 2024-10-10
Location: Cape Town

• Oversee operations and staff of the wellness spa
• Ensure all treatments and services meet industry standards
• Foster an environment of teamwork and collaboration
• Address operational challenges promptly and effectively
• Create performance metrics for spa staff
• Assist with budgeting and financial management tasks
• Collaborate with marketing team for effective campaigns
• Engage with clients to understand their needs and preferences
• Organise wellness events and promotional days
• Ensure compliance with company policies and procedures

• Bachelor's degree in Hospitality Management or related field
• Professional certification in spa management is a plus
• Leadership Strong leadership capabilities with experience in managing diverse teams.
• Customer Service Exceptional customer service skills to enhance guest experience.
• Communication Highly effective verbal and written communication skills.
• Problem-solving Excellent analytical and problem-solving abilities.
• Spa Management Certification
• English (Fluent)

• Familiarity with spa management software: Experience using software for scheduling and customer management.
• Experience in a luxury spa setting: Proven track record of managing high-end spa operations.

• Comprehensive employee wellness programs
• Retirement savings plan with employer contributions
• Flexible work hours
• Support for continuing education

• Innovation-driven: We encourage creative solutions and new ideas to enhance our services.
• Growth Opportunities: We offer continuous learning and growth opportunities for our staff.
• Customer-centric: Everything we do is centered around providing exceptional customer service.

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