Wellness Spa Manager

Job Description

As a Wellness Spa Manager, you will oversee daily operations, ensuring exceptional customer service and satisfaction. You will manage staff, maintain budgetary goals, and implement marketing strategies to enhance spa revenue.

Responsibilities

• Oversee operations and staff of the wellness spa
• Ensure all treatments and services meet industry standards
• Foster an environment of teamwork and collaboration
• Address operational challenges promptly and effectively
• Create performance metrics for spa staff
• Assist with budgeting and financial management tasks
• Collaborate with marketing team for effective campaigns
• Engage with clients to understand their needs and preferences
• Organise wellness events and promotional days
• Ensure compliance with company policies and procedures

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management preferred

Experience

• 5-7 years of management experience in a luxury spa or wellness environment

Technical Skills

• Organizational Skills
• Financial Management

Soft Skills

• Emotional Intelligence
• Teamwork

Certifications

• Certified Wellness Practitioner

Languages

• English: Fluent

Advantageous

• Familiarity with spa management software: Experience using software for scheduling and customer management.
• Experience in a luxury spa setting: Proven track record of managing high-end spa operations.

Benefits

• Comprehensive employee wellness programs
• Retirement savings plan with employer contributions
• Flexible work hours
• Support for continuing education

Company Culture

• Innovation-driven: We encourage creative solutions and new ideas to enhance our services.
• Growth Opportunities: We offer continuous learning and growth opportunities for our staff.
• Customer-centric: Everything we do is centered around providing exceptional customer service.