Retail Manager

Job Description

The Retail Manager position at our Port Elizabeth store is tailored for an experienced leader with a strong background in retail operations. You will be responsible for overseeing daily store activities, ensuring a high standard of customer service while driving sales and achieving financial goals. We are looking for a proactive individual who can manage a diverse team and inspire excellence.

Responsibilities

• Oversee all aspects of store management while ensuring excellent customer service.
• Implement training programs for staff development and retention.
• Develop promotional campaigns and manage their execution.
• Maintain an attractive and well-organized store display.
• Work with suppliers to negotiate prices and manage orders.
• Ensure financial targets are met while controlling costs.
• Conduct market analysis to understand customer needs and preferences.
• Ensure proper cash handling and reconciliation processes are followed.
• Communicate effectively with upper management regarding store performance.
• Assist in recruitment and onboarding of new staff.

Requirements

Education

• Bachelor's degree in Retail Management or Business
• Further studies in Management is beneficial

Experience

• 5+ years of experience in a retail supervisory role

Technical Skills

• Customer Relationship Management (CRM)
• Visual Merchandising

Soft Skills

• Conflict Resolution
• Effective Communication

Certifications

• Certified Retail Manager

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Proven track record of sales growth: Demonstrated ability to achieve and exceed sales targets.
• Experience in budget management: Competence in managing store budgets and financial goals.

Benefits

• Generous leave policy including family responsibility leave
• Annual wellness initiatives and team-building events
• Flexible working conditions
• Access to training and development programs

Company Culture

• Growth Mindset: We value ongoing learning and development for our employees, providing ample training opportunities.
• Inclusiveness: We are committed to creating a workplace that welcomes diversity and promotes equality.
• Work-Life Balance: We support our employees in achieving a healthy work-life balance through flexible working conditions.