Technical Support Engineer

Job Description

We are in search of a Technical Support Engineer to join our dynamic team in Pretoria. The successful candidate will be responsible for troubleshooting and resolving technical issues, ensuring the highest levels of customer service and satisfaction. You will collaborate closely with cross-functional teams to enhance our support solutions, providing guidance to clients and optimizing our service delivery.

Responsibilities

• Provide first-line support for technical queries and issues.
• Develop a comprehensive understanding of our products and services.
• Assist in upgrading client systems and software.
• Contribute to the development of support documentation and guides.
• Work with cross-functional teams to improve support processes.
• Ensure customer satisfaction by promptly addressing concerns.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• VoIP systems
• Database management (MySQL)
• Remote support tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with network security concepts: Basic knowledge of security principles is a plus.
• Experience with ticketing systems (e.g., Jira): Familiarity with support ticketing tools for streamlined processes.

Benefits

• Comprehensive health coverage
• Annual bonuses based on performance
• Training and certification support
• Work-from-home options available

Company Culture

• Continuous Improvement: We encourage our team to pursue continuous learning and personal growth.
• Open Communication: We maintain a culture of transparency and openness, where ideas are shared freely.
• Work-Life Balance: We recognize the importance of work-life balance and support our employees in achieving it.