Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to oversee daily operations at our hotel in Port Elizabeth. The ideal candidate will possess strong leadership skills and a passion for enhancing guest experiences. Responsibilities include managing staff, ensuring high standards of service, and improving operational efficiency.

Responsibilities

• Manage all aspects of hotel operations and staff performance
• Cultivate strong relationships with guests to encourage repeat business
• Evaluate and respond to guest reviews and suggestions
• Create and maintain budgets for departmental activities
• Ensure efficient staffing and scheduling to meet business needs
• Supervise hospitality staff recruitment and onboarding
• Coordinate events and functions hosted at the hotel
• Implement marketing campaigns to enhance service visibility
• Measure operational performance through KPIs and adjust as necessary
• Work closely with management to align on strategic objectives

Requirements

Education

• Bachelor's degree in Business Administration or Management
• Relevant certifications in hospitality are preferred

Experience

• 5+ years in hotel management or a related field

Technical Skills

• Event Management
• Marketing Strategies

Soft Skills

• Problem-solving
• Team-building

Certifications

• First Aid Certification
• Food Safety Certification

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Fluency in additional South African languages: Ability to communicate in multiple languages enhances guest relations.
• Certification in Customer Experience Management: Demonstrated knowledge in creating outstanding guest experiences.

Benefits

• Health insurance including dental and vision
• Retirement savings plan with a company match
• Flexible working arrangements
• Access to training and professional development

Company Culture

• Continuous Improvement: We encourage ongoing learning and development for our staff.
• Integrity: Our commitment to honesty and transparency defines our operations.
• Community Engagement: Engaging with and giving back to the local community is a priority for us.