Hospitality Manager

Job Description

Join our dynamic team as a Hospitality Manager in Durban. In this pivotal role, you'll oversee daily operations while ensuring our guests receive the highest standard of service and creating memorable experiences.

Responsibilities

• Lead and motivate a diverse team, fostering a guest-centric culture.
• Control operational costs and optimize resource utilization.
• Implement quality assurance processes and ensure service standards are met.
• Maintain strong relationships with vendors and suppliers.
• Track occupancy rates and devise strategies to maximize revenue.
• Ensure compliance with licensing laws and regulations.
• Report directly to the general manager regarding hotel performance.
• Involve in strategic planning and decision-making processes.
• Create and manage an annual budget, monitoring expenses and revenues.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Diploma in Hotel Management is preferred

Experience

• 5+ years in hotel management or similar roles

Technical Skills

• Customer Service
• Financial Acumen

Soft Skills

• Organizational Skills
• Interpersonal Skills

Certifications

• Hospitality Management Certification
• Occupational Health and Safety Certification

Languages

• English: Fluent

Advantageous

• Experience in revenue management: Knowledge in optimizing pricing strategies and maximizing revenue.
• Fluency in other languages: Proficiency in additional languages is an asset.

Benefits

• Comprehensive health and wellness benefits
• Annual salary reviews
• Training and development programs
• Employee discounts on services
• Retirement savings options

Company Culture

• Innovation: We value creativity and innovation in our approach to hospitality.
• Commitment to Excellence: We are dedicated to providing the best service and experience for our guests.
• Employee Recognition: We celebrate our team’s achievements and contributions towards our success.