IT Support Technician

Job Description

An exciting opportunity awaits for an IT Support Technician in Cape Town. In this role, you will be responsible for assisting users with technical problems, managing IT infrastructure, and ensuring optimal system performance. Strong communication and technical skills are essential.

Responsibilities

• Act as the first point of contact for IT support issues.
• Troubleshoot and resolve desktop and network issues efficiently.
• Configure user accounts and permissions in accordance with company policy.
• Participate in IT projects and initiatives.
• Monitor and report on system performance metrics.
• Maintain an asset inventory of IT equipment.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Microsoft Office Suite
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA A+ Certified
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with Voice over Internet Protocol setups and troubleshooting.
• Knowledge of ITIL framework: Understanding of ITIL principles and best practices for IT service management.

Benefits

• Competitive salary with performance bonuses
• Health and dental insurance
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Collaborative Environment: We encourage teamwork and collaboration among all staff members, promoting innovation.
• Continuous Improvement: Our focus on continuous learning means we invest in our employees' professional growth.