Retail Store Manager

Job Description

We are seeking a passionate and experienced Retail Store Manager to lead our Durban location. The ideal candidate will have a strong background in retail management, with a proven track record of driving sales and delivering exceptional customer service. You will manage daily operations, oversee staff performance, and implement strategies to boost store productivity and customer satisfaction.

Responsibilities

• Oversee daily operations to guarantee customer satisfaction.
• Recruit, train, and mentor staff to ensure a motivated workforce.
• Enhance store presentation through effective visual merchandising.
• Manage inventory and maintain accurate stock levels.
• Drive sales through excellent customer service and relationship-building.
• Conduct market analysis to identify sales opportunities.
• Prepare monthly sales reports and present findings to management.
• Ensure compliance with health and safety regulations.
• Implement promotional strategies to boost store traffic.

Requirements

Education

• Bachelor's degree in Business Management or a related field
• Diploma in Retail Management

Experience

• 5+ years in retail management or supervisory role

Technical Skills

• Customer Relationship Management (CRM)
• Financial Management

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Multi-store management experience: Experience managing multiple store locations effectively.
• Proficient in Microsoft Excel and POS systems: Strong skills in managing data using spreadsheets and POS software.

Benefits

• Attractive salary package with bonuses based on sales performance
• Employee discounts on all store products
• Health and wellness programs
• Opportunities for career growth and development

Company Culture

• Innovation: We foster a culture of innovation where new ideas and approaches are welcomed.
• Inclusivity: Our team is diverse and inclusive, and we celebrate the unique contributions of each member.
• Work-Life Balance: We promote a healthy work-life balance, offering flexible scheduling options.