Retail Manager

Job Description

We are seeking a passionate Retail Manager to lead our team in Cape Town. You will oversee daily operations, optimize sales performance, and ensure exceptional customer service while driving our vision and values.

Responsibilities

• Develop and lead strategic initiatives to drive sales and profitability.
• Create a vibrant team culture to motivate and empower staff.
• Evaluate and enhance customer service standards across the team.
• Execute promotional activities to generate excitement around the store.
• Collaborate with marketing teams to align goals and strategies.
• Utilize customer feedback to improve service quality and store layout.
• Ensure staff compliance with training and development programs.
• Maintain a clean and safe work environment for employees and customers.

Requirements

Education

• Degree in Retail Management or related field

Experience

• At least 5 years experience in retail management with a proven track record

Technical Skills

• Customer Relationship Management
• Analytical Skills

Soft Skills

• Problem Solving
• Teamwork

Certifications

• Certified Retail Manager (CRM)

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience in a fast-paced retail environment: Demonstrated ability to thrive in a dynamic and high-pressure environment.
• Strong negotiation skills: Proficient in negotiating contracts with suppliers and vendors.

Benefits

• Attractive remuneration package with bonuses
• Comprehensive health benefits and retirement savings plan
• Discounts on all products for employees
• Career advancement opportunities within the company

Company Culture

• Inclusivity: We value diversity and promote an inclusive workplace for all.
• Continuous Improvement: We are committed to the ongoing training and development of our employees.
• Positive Work Environment: We strive to create a positive and energizing workplace culture.