Floor Supervisor

Job Description

We are seeking a dedicated and proactive Floor Supervisor to enhance our store operations in Pretoria. In this role, you will manage staff, oversee daily operations, and ensure a high level of customer satisfaction. The ideal candidate will have experience in retail management and a passion for delivering excellence.

Responsibilities

• Oversee all aspects of store operations including staff management and customer relations.
• Lead by example in delivering excellent customer service.
• Assist in staff recruitment, training, and performance management.
• Keep track of daily sales and operational metrics.
• Implement health and safety standards as per company policy.
• Facilitate effective communication between staff and management.
• Participate in inventory audits and stock management.
• Drive in-store promotions and ensure effective execution.
• Maintain product knowledge and offer guidance to customers.
• Represent the company positively through customer interactions.

Requirements

Education

• Matric Certificate or equivalent qualification
• Diploma in Retail Management or related field is advantageous

Experience

• 3+ years of experience in retail or supervisory roles

Technical Skills

• Leadership
• Sales Techniques
• Inventory Management

Soft Skills

• Communication
• Problem-solving
• Team Building

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience in a fast-paced retail environment: Ability to thrive in a dynamic and challenging retail setting.
• Knowledge of retail software systems: Experience with POS systems and retail management software.

Benefits

• Competitive salary with performance incentives
• Health and wellness benefits
• Employee discounts on store products
• Opportunities for career advancement
• Flexible working hours

Company Culture

• Team-focused Environment: We celebrate teamwork and encourage open communication across all levels.
• Growth and Development: We invest in our employees' growth through training and development opportunities.
• Diversity and Inclusion: We are committed to creating a workplace that embraces diversity.