IT Support Technician

Job Description

Join us as an IT Support Technician in Cape Town, where you will be instrumental in resolving technical issues and providing top-notch support to our team. You will manage IT requests, repair hardware, and assist with system maintenance—helping to create a smooth technological environment for all.

Responsibilities

• Respond to user inquiries and issues regarding IT services.
• Perform routine maintenance on IT systems to ensure reliability.
• Coordinate with vendors for IT purchasing and repairs.
• Assist in implementing IT policies and procedures.
• Support remote users with IT challenges as needed.
• Update and manage documentation for IT processes and systems.

Requirements

Education

• Diploma or degree in Computer Science or a related field

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Technical Troubleshooting
• Networking Skills
• Operating Systems

Soft Skills

• Customer Service
• Communication Skills

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with support ticketing systems for efficient issue tracking.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and protocols.

Benefits

• Competitive salary package
• Health and wellness programs
• Flexible working hours
• Access to training and development opportunities

Company Culture

• Collaborative Environment: We foster a collaborative atmosphere that encourages teamwork and shared knowledge.
• Continual Growth: We support continual growth and professional development through various training options.
• Inclusive Work Culture: Diversity and inclusion are key parts of our culture. We welcome candidates from all backgrounds.