IT Support Specialist

Job Description

As an IT Support Specialist at Tech Innovations Inc, you will facilitate the smooth operation of our IT systems. Your expertise will be crucial in resolving technical issues, assisting users, and enhancing overall IT performance.

Responsibilities

• Troubleshoot hardware and software issues and escalate as necessary.
• Maintain inventory of IT equipment and software licenses.
• Assist in implementing IT projects and system upgrades.
• Respond to user inquiries and provide effective solutions.
• Create user accounts and manage permissions within the system.
• Ensure compliance with IT policies and procedures.
• Actively participate in team meetings and share knowledge.

Requirements

Education

• Degree in IT Support or Computer Science

Experience

• 3-5 years experience in a similar role

Technical Skills

• Linux
• Cloud technologies

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Project Management Skills: Experience in managing IT projects and timelines.
• Experience with Remote Support Tools: Understanding of tools that facilitate remote access and support.

Benefits

• Performance bonuses based on KPIs
• Flexible working arrangements
• Staff discounts and perks
• Wellness program participation

Company Culture

• Innovation First: We encourage our employees to think creatively and propose innovative solutions.
• Supportive Leadership: Leadership is approachable and supportive, empowering team members to succeed.