Hospitality Manager

As a Hospitality Manager at Hospitality Ventures Ltd, you will be instrumental in driving guest satisfaction and operational excellence across our facilities. This role demands a blend of leadership, organizational skills, and a passion for hospitality.

Category: Hospitality and Tourism - Hotel Management
Full-time

• R300,000 - R450,000 / Year
• R25000 - R37500 / Month

Closing Date: 2025-03-01
Location: Durban

• Supervise all operational aspects of the hospitality services.
• Lead initiatives to boost staff morale and guest satisfaction.
• Manage budgets, forecasts, and financial reports effectively.
• Ensure compliance with health and safety regulations.
• Create and implement training programs for staff development.
• Engage with customers to understand their needs and preferences.
• Coordinate with marketing to promote special events and packages.
• Optimize operational efficiency through strategic planning.
• Cultivate a positive work environment and team culture.
• Analyze customer feedback and implement improvements.

• Bachelor's degree in Hospitality Management or related field
• MBA or relevant qualification is an advantage
• Customer Service Management Exceptional skills in managing customer experiences.
• Budgeting and Financial Management Solid experience in financial oversight and budgeting.
• Staff Training and Development Proficient in staff training to elevate service quality.
• Event Coordination Expertise in planning and executing successful events.
• Leadership Proven ability to lead and motivate teams.
• Communication Strong verbal and written communication skills.
• Problem Solving Ability to address and resolve issues effectively.
• Time Management Effective in managing multiple tasks under pressure.
• Certified Hospitality Manager
• First Aid & CPR Certification
• English (Fluent)
• Afrikaans (Conversational)

• Familiar with industry software: Experience with hotel management software and booking systems.
• Knowledge of local culture and tourism: Understanding local culture assists in providing guests with personalized experiences.

• Comprehensive health insurance and retirement plans
• Paid time off for holidays and vacation
• In-house training and development programs
• Discounts on hotel stays and dining

• Innovation: Encouraging innovative thinking and fresh ideas to improve guest experiences.
• Customer-Centric Focus: Our guests are our priority, and we strive to exceed their expectations.
• Sustainability Practices: We are committed to sustainable practices that positively impact our community and environment.

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