E-commerce Manager

Job Description

The E-commerce Manager will play a pivotal role in shaping our online retail strategies. You will lead a talented team in executing promotional campaigns, optimizing the customer journey, and maximizing sales across our digital platforms. If you're a result-oriented individual with a deep understanding of e-commerce trends and technologies, we want to hear from you!

Responsibilities

• Ensure the online shopping experience is seamless for users.
• Utilize data analytics to inform marketing strategies.
• Conduct regular market research to stay ahead of trends.
• Respond to customer inquiries and resolve issues promptly.
• Foster relationships with external partners and vendors.
• Create engaging content for social media platforms to boost traffic.
• Develop loyalty programs to retain and engage customers.

Requirements

Education

• Bachelor's degree in Marketing or related discipline
• MBA is preferred

Experience

• 5+ years of hands-on experience in e-commerce

Technical Skills

• Digital Marketing
• CRM Software

Soft Skills

• Project Management
• Creativity

Certifications

• Certified Digital Marketing Professional (CDMP)
• E-commerce Certification Program

Languages

• English: Fluent

Advantageous

• Experience with online customer service platforms: Familiarity with tools that improve customer interaction and satisfaction.
• Knowledge of UX/UI principles: Understanding of user experience and interface design to enhance the shopping experience.

Benefits

• Comprehensive medical insurance
• Generous leave policy including maternity and paternity leave
• Transport allowance
• Company-sponsored training and courses

Company Culture

• Customer Focus: Our customers are at the heart of everything we do.
• Growth Mindset: We embrace continuous learning and professional development.
• Sustainability: We strive to implement sustainable practices in our operations.