Technical Support Specialist

Job Description

Join our innovative team as a Technical Support Specialist in Pietermaritzburg. The successful candidate will assist customers with technical inquiries, troubleshoot issues, and provide solutions to enhance user experience. Your role will significantly impact customer satisfaction by delivering timely and effective support.

Responsibilities

• Resolve customer issues efficiently and effectively while maintaining a high level of customer satisfaction.
• Conduct follow-ups with customers to ensure ongoing satisfaction.
• Analyze support trends and provide input for continuous improvement.
• Assist in the development of user documentation and training materials.
• Support team members with their customer queries and issues.

Requirements

Education

• Diploma in IT, Computer Science, or relevant field
• Bachelor's degree in a related discipline is a plus

Experience

• 3+ years of experience in a technical support role.

Technical Skills

• Remote support tools knowledge
• Software installation and configuration

Soft Skills

• Adaptability
• Team player

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP technology: Understanding of voice-over-IP systems and troubleshooting.
• Familiarity with cloud services: Experience with cloud-based solutions is beneficial.

Benefits

• Health and wellness programs
• Performance bonuses
• Access to professional development resources
• Team-building activities

Company Culture

• Growth Mindset: We promote continuous learning and personal growth for all employees.
• Respect and Inclusion: Diversity and inclusion are at the heart of our work culture.