Motel Manager

Job Description

The Motel Manager will oversee daily operations, ensuring customer satisfaction, managing staff, and driving the profitability of our establishment in Johannesburg.

Responsibilities

• Oversee all aspects of motel operations.
• Ensure high levels of guest satisfaction through exceptional customer service.
• Hire, train, and manage staff schedules and performance evaluations.
• Create and implement strategies to boost revenue and enhance guest experiences.
• Ensure compliance with all local laws and regulations.
• Maintain a safe and clean environment for both guests and staff.
• Address customer complaints professionally and promptly.
• Prepare financial reports and budgets regularly.
• Manage inventory and upkeep of supplies for daily operations.
• Keep updated on hospitality industry trends and insights.

Requirements

Education

• Diploma in Hospitality Management or equivalent.

Experience

• At least 5 years of experience within the hospitality industry, with 2 years in a supervisory role.

Technical Skills

• Conflict Resolution
• Time Management

Soft Skills

• Team Leadership

Languages

• English: Fluent

Advantageous

• Ability to Speak Additional Languages: Fluency in another language is an asset.
• Experience with Property Renovations: Background in managing renovations is a bonus.

Benefits

• Comprehensive health insurance
• Generous leave policy
• Conducive work environment
• Opportunities for professional development

Company Culture

• Continuous Improvement: We encourage self-improvement and ongoing education for our team members.
• Inclusivity: Diversity and inclusion are at the heart of our mission.