E-commerce Coordinator

Job Description

We are seeking a detail-oriented E-commerce Coordinator to join our team in Cape Town. This role is pivotal in managing our online sales processes and enhancing customer satisfaction. You will collaborate closely with marketing, logistics, and IT teams to execute promotional campaigns and ensure products are available to customers at all times. Ideal candidates will be proficient in e-commerce platforms and possess a good understanding of digital marketing strategies.

Responsibilities

• Improve product visibility through strategic digital marketing efforts.
• Support the development of online marketing strategies in collaboration with the marketing team.
• Ensure compliance with e-commerce industry standards and policies.
• Quickly address and resolve customer service concerns relating to e-commerce.

Requirements

Education

• Bachelor's degree in Business, IT or related field

Experience

• 2-4 years of experience in e-commerce operations

Technical Skills

• Google Analytics
• MS Excel

Soft Skills

• Problem-solving skills
• Teamwork

Languages

• English: Fluent

Advantageous

• Understanding of UX/UI principles: Knowledge of user experience and interface design best practices.
• Experience in content creation: Ability to create engaging content for e-commerce platforms.

Benefits

• Comprehensive medical aid
• Retirement fund with employer contribution
• Work-from-home options
• Employee discounts on products

Company Culture

• Continuous Learning: We invest in our team’s growth and development through ongoing training and resources.
• Work-Life Balance: We believe in maintaining a healthy work-life balance to foster employee well-being.
• Respect and Integrity: We uphold respect and integrity in all our interactions, both internally and externally.