IT Support Technician

Job Description

We are currently seeking a skilled IT Support Technician to join our dynamic team in Johannesburg. Our ideal candidate will have a strong background in troubleshooting, user support, and network management. This role is crucial in ensuring our IT infrastructure runs smoothly and efficiently, helping our diverse client base maintain operational excellence.

Responsibilities

• Act as the first point of contact for IT support queries, ensuring efficient triage of issues.
• Perform system diagnostics and troubleshooting for both hardware and software problems.
• Help maintain network infrastructure, ensuring reliable connectivity for all users.
• Implement IT security protocols and assist in training staff on safe technology practices.
• Assist with inventory management of IT assets and supplies.
• Create and maintain documentation of technical procedures and user manuals.
• Evaluate user needs, recommend systems upgrades, and assist with the planning of IT projects.
• Engage in continuous learning to stay updated on the latest technology trends.

Requirements

Education

• Relevant IT qualifications such as N+ or equivalent

Experience

• 3+ years in IT support or helpdesk services

Technical Skills

• ITIL Foundation
• Virtualization

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Expert (MCSE)

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Prior experience working in a corporate IT support role is a plus.
• Basic scripting knowledge: Familiarity with scripting languages like Python or PowerShell.

Benefits

• Comprehensive medical cover
• Performance bonuses and incentives
• Access to learning resources and certifications
• Work-life balance initiatives

Company Culture

• Focus on Growth: We prioritize personal and professional growth, offering resources for continuous learning.
• Work-Life Balance: Our organization promotes a healthy work-life balance for all employees.
• Community Engagement: We engage with the local community through various initiatives and volunteering opportunities.