IT Support Technician

Job Description

We are seeking an IT Support Technician in East London who will play a crucial role in maintaining IT operations. The ideal candidate will ensure efficient IT service delivery, manage support tickets, and provide exceptional customer service. This role is suited for a proactive individual with a keen interest in technology and problem-solving.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Resolve hardware and software issues for employees.
• Perform regular backups and system updates.
• Collaborate with the IT team to identify and resolve recurring issues.
• Maintain inventory of IT equipment and supplies.
• Provide assistance in IT training sessions for staff.
• Evaluate user needs and recommend appropriate IT solutions.

Requirements

Education

• Degree in Computer Science or related field

Experience

• Minimum 3 years in IT support roles

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Customer Service
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Data Recovery Skills: Familiarity with data recovery methods and tools.
• Basic scripting knowledge: Understanding of scripting languages like PowerShell or Python.

Benefits

• Comprehensive medical aid coverage
• Paid time off and annual leave
• Flexible working hours
• Support for further education and training

Company Culture

• Inclusivity: We are committed to fostering an inclusive environment where everyone is valued.
• Flexibility: Our company promotes flexibility in work arrangements to support work-life balance.
• Community Engagement: We believe in giving back to the community and regularly participate in local initiatives.