IT Support Technician

Job Description

We are seeking an IT Support Technician who is ready to tackle the day-to-day technical needs of our users. This role requires a hands-on approach to solving issues, assisting with system administration, and enhancing user experiences. The ideal candidate will possess strong troubleshooting skills and be comfortable working in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Assist in the setup and maintenance of network infrastructure.
• Provide training and support on software applications used by the organization.
• Engage in continuous improvement of IT services and user experience.
• Help ensure compliance with IT policies and procedures.
• Support remote workers with troubleshooting and connection issues.

Requirements

Education

• Certificate in IT Support or related field
• Relevant IT certifications are preferred

Experience

• 1+ years of experience in technical support

Technical Skills

• Remote Support Tools
• Basic Networking Knowledge

Soft Skills

• Time Management
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in a corporate environment: Prior experience in a similar corporate IT support role.
• Familiarity with cloud computing platforms: Basic knowledge of AWS or Azure platforms.

Benefits

• Comprehensive health insurance coverage
• Retirement plan with employer matching
• Training and certification reimbursement
• Work-from-home options based on performance

Company Culture

• Innovation: We strive to be innovative and creative in our approach to solving problems.
• Inclusivity: We embrace diversity and inclusivity in our teams, ensuring everyone feels welcome.