IT Support Technician

Job Description

As an IT Support Technician, you'll be the first line of support for technical issues faced by our users. The ideal candidate will possess strong problem-solving skills and the ability to communicate effectively with technical and non-technical staff. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring smooth IT operations.

Responsibilities

• Evaluate and prioritize incoming support requests.
• Ensure timely resolution of IT problems to minimize downtime.
• Participate in IT projects and system upgrades.
• Assist in maintaining documentation for IT processes.
• Provide support in an effective and efficient manner.

Requirements

Education

• Diploma in Computer Science or IT
• Bachelor's degree is an advantage

Experience

• 2-4 years of IT support experience

Technical Skills

• MacOS
• Help Desk Software

Soft Skills

• Adaptability
• Attention to Detail

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with Linux systems: Basic knowledge of Linux operating systems and command line.
• Experience with remote support tools: Familiarity with tools used for remote IT assistance.

Benefits

• Comprehensive health insurance
• Retirement plan with company contributions
• Ongoing training and education opportunities
• Work-life balance initiatives

Company Culture

• Innovation: We thrive on creative solutions and innovative thinking to drive our IT services.
• Collaboration: Our teamwork environment empowers employees to share ideas and support each other.
• Inclusivity: We celebrate diversity and create an inclusive workplace for all our staff.