Account Manager

As an Account Manager at Tech Innovations Inc., you'll foster strong relationships with clients, ensuring their needs are met while driving business growth. You'll be the key point of contact for all client interactions, focusing on satisfaction and retention.

Category: Customer Service and Support - Client Relations
Full-time

• R300,000 - R600,000 / Year
• R25000 - R50000 / Month

Closing Date: 2025-02-05
Location: Pretoria

• Act as the main liaison between clients and internal teams, ensuring smooth communication and project execution.
• Identify client needs and work with product teams to deliver tailored solutions.
• Conduct client training sessions on new products and services.
• Maintain accurate records of client interactions and engagements within CRM systems.
• Develop quarterly business reviews with key clients to discuss goals and achievements.
• Assist in the development of marketing initiatives aimed at existing clients.
• Lead negotiation discussions ensuring mutually beneficial terms.
• Participate in strategic meetings with stakeholders to enhance client engagement strategies.

• Bachelor's degree in Business Administration or a related field
• MBA is an advantage
• Salesforce Proficient in Salesforce CRM for managing client interactions.
• Microsoft Office Suite Expertise in Excel, PowerPoint, and Word for reporting and presentations.
• Communication Excellent verbal and written communication skills.
• Negotiation Skilled in negotiating terms that satisfy both the client and the company.
• Certified Account Manager (CAM)
• Project Management Professional (PMP)
• English (Fluent)
• Afrikaans (Conversational)

• Project Management skills: Experience in managing multiple client accounts simultaneously.
• Knowledge of technology solutions: Understanding of the technology landscape to tailor client solutions effectively.

• Comprehensive health coverage
• Company-sponsored training and certifications
• Work-from-home flexibility
• Annual company retreats

• Continuous Learning: Employees are encouraged to pursue ongoing learning and development opportunities.
• Employee Recognition: We regularly celebrate individual and team achievements to boost morale.
• Community Engagement: We participate in community service and social responsibility initiatives.

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