Customer Service Representative

Job Description

As a Customer Service Representative at Customer Support Solutions, you will play a crucial role in maintaining our reputation for exceptional service. You'll handle calls and messages from customers, addressing their needs and concerns with professionalism and efficiency.

Responsibilities

• Assist customers with product selection and service inquiries.
• Utilise problem-solving skills to resolve customer complaints effectively.
• Participate in team meetings to discuss service improvements.
• Maintain a positive and professional attitude while interacting with customers.
• Contribute to achieving team service goals and metrics.

Requirements

Education

• Matriculate/Grade 12
• Degree in Business Administration or related field is preferred

Experience

• 1-3 years experience in customer service, call centre, or sales role

Technical Skills

• CRM Experience
• Data Entry Skills

Soft Skills

• Team Player
• Time Management

Languages

• English: Fluent
• isiXhosa: Basic

Advantageous

• Bilingual proficiency: Ability to speak both English and Afrikaans fluently, other languages are a plus.
• Knowledge of products and services offered: Understanding of the company’s offerings and the ability to convey that to customers.

Benefits

• Comprehensive health insurance
• Retirement plans with employer contributions
• Employee recognition programmes
• Flexible working hours

Company Culture

• Inclusivity: We value diversity and strive to create an inclusive workplace for all.
• Employee Development: We invest in our employees' growth and career development through training.
• Recognition of Achievements: We celebrate individual and team successes to boost morale.